Terms and Conditions

Terms and Conditions Last Updated: 30 July 2026 Welcome to Krishiv Groups. These Terms and Conditions govern your access to and use of our website, WhatsApp API platform, bulk messaging services, digital marketing services, software, dashboard, technical support and related solutions. By registering an account, purchasing a subscription, accessing our platform or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must not use our services. 1. About Krishiv Groups Krishiv Groups provides WhatsApp Business API integration, bulk messaging solutions, chatbot and automation services, shared team inbox solutions, digital marketing, website development, software solutions and related technical support. Our contact details are: Business Name: Krishiv Groups Mobile: +91 95744 10410 Email: krishivgroupindia@gmail.com Website: krishivgroups.com Address: Krishiv Groups, Jayant K.G. Main Road, D-Mart Street, Gondal Road, Rajkot, Gujarat – 360004, India. 2. Eligibility You must be at least 18 years old and legally capable of entering into a binding agreement to use our services. When registering on behalf of a company, organisation or business, you confirm that you have the authority to accept these Terms and Conditions on its behalf. 3. Account Registration To access certain services, you may be required to create an account and provide accurate, complete and current information. You are responsible for: Providing correct registration and business information. Maintaining the confidentiality of your password, API credentials and account details. Restricting unauthorised access to your account. Informing us immediately about suspected unauthorised activity. Keeping your contact and billing information updated. You are responsible for all activities performed through your account unless the activity occurred due to a security failure directly caused by Krishiv Groups. 4. WhatsApp Business API Services Our WhatsApp API services may include: WhatsApp Business API setup and integration. Business account onboarding. Message-template submission assistance. Bulk notification delivery. Chatbot and automated replies. Shared team inbox. Campaign and contact management. Delivery-status tracking. Technical and integration support. WhatsApp Business account approval, display-name approval, phone-number approval, message-template approval and messaging limits are controlled by Meta or WhatsApp. Krishiv Groups cannot guarantee that an account, display name, number or message template will be approved. Users must comply with all applicable WhatsApp and Meta terms, business policies, commerce policies and messaging rules. WhatsApp’s Business Terms require businesses to provide accurate account information and use its services only for lawful and authorised purposes. 5. Customer Consent and Messaging Responsibility You must obtain valid permission or opt-in from recipients before sending WhatsApp, SMS, email, voice-call or promotional communications. You must not: Send unsolicited or spam messages. Contact customers who have opted out. Purchase or use unauthorised contact databases. Send misleading, fraudulent or deceptive messages. Impersonate another person or business. Send illegal, abusive, discriminatory or harmful content. Promote prohibited products or services. Violate intellectual-property or privacy rights. Attempt to bypass WhatsApp, Meta or platform restrictions. You are solely responsible for the contact lists, customer data, message content, media, links and campaigns uploaded or sent through your account. 6. Message Templates and Content Message templates may require approval from WhatsApp or Meta before they can be used. Krishiv Groups may assist with formatting or submitting templates, but we do not guarantee approval. Templates may be approved, rejected, paused, disabled or reclassified by WhatsApp or Meta. You are responsible for ensuring that your message content is accurate, lawful and relevant to the recipient. 7. Acceptable Use You may use our platform only for lawful business communication. You must not use our services to: Send spam, phishing messages or malware. Conduct fraudulent or misleading activities. Harass, threaten or abuse any person. Collect data without proper permission. Attempt unauthorised access to systems or accounts. Reverse engineer, copy or interfere with our platform. Upload viruses, harmful code or malicious files. Resell the platform without written permission. Violate any applicable law or third-party policy. Damage the reputation, security or operation of Krishiv Groups. We may investigate suspected misuse and suspend or terminate access where necessary. 8. Subscription Plans and Payments Certain services are provided through prepaid, monthly, annual, usage-based or customised plans. By purchasing a service, you agree to: Pay all applicable subscription, setup, integration and usage charges. Provide accurate billing information. Pay applicable taxes and government charges. Renew the service before its expiry to avoid interruption. Pay third-party charges, including WhatsApp conversation or message charges, where applicable. Prices, features, messaging limits and plan conditions may vary according to the selected package. Any quotation or custom proposal issued by Krishiv Groups may contain additional commercial terms that form part of this agreement. 9. Third-Party and WhatsApp Charges WhatsApp, Meta, hosting providers, payment gateways, telecom operators or other third-party providers may charge separately for their services. Third-party pricing, policies, limits and charges may be changed by those providers. Krishiv Groups does not control such changes. Any applicable WhatsApp messaging, conversation, authentication, utility, marketing or international charges will be payable according to the agreed plan or invoice. 10. Renewal and Service Expiry Subscription services may expire at the end of the purchased validity period unless renewed. If payment is not received on time, we may: Suspend access to the account. Disable messaging features. Pause technical support. Restrict API access. Delete or archive inactive account data after reasonable notice. Krishiv Groups is not responsible for message interruption or data unavailability caused by failure to renew a subscription on time. 11. Refund and Cancellation Policy Setup fees, onboarding charges, integration charges, development charges, domain charges, hosting charges, third-party charges and services already delivered are generally non-refundable. A refund may be considered only when: Payment was collected more than once for the same invoice. Krishiv Groups is unable to activate a purchased service due solely to an internal issue. A refund has been expressly approved in writing by Krishiv Groups. No refund will ordinarily be provided when: WhatsApp or Meta rejects a business account, display name, number or template. The account is restricted due to policy violations. The user changes their mind after setup or work has started. The user provides incorrect or incomplete documents. A third-party platform changes its policy, pricing or eligibility criteria. The user fails to use the service during its validity period. The account is suspended for spam, misuse or illegal activity. Approved refunds will be processed using the original payment method within a reasonable processing period. 12. Technical Support Technical support may be provided through phone, WhatsApp, email, remote access or another approved communication channel. Support may include: Account activation assistance. WhatsApp API integration support. Dashboard guidance. Basic error troubleshooting. Billing assistance. Message-template guidance. Support does not include unrelated website, server, device, network, software or third-party issues unless included in a paid service plan. 13. Third-Party Services Our services may depend on third-party providers, including: Meta and WhatsApp. Hosting and cloud providers. Payment gateways. Domain and email providers. Telecom and SMS providers. Analytics and security services. Social-media platforms. We do not control the availability, approval process, pricing, policies or technical operation of independent third-party services. Service interruptions caused by Meta, WhatsApp, internet providers, hosting providers, telecom operators, payment gateways or other third parties are outside our direct control. 14. Service Availability We aim to keep our services available and functioning properly. However, continuous or error-free access cannot be guaranteed. Services may be interrupted because of: Scheduled maintenance. Server or network problems. Security updates. Third-party downtime. Meta or WhatsApp system issues. Government restrictions. Internet or telecom failures. Events beyond our reasonable control. We may modify, update, temporarily suspend or discontinue a feature where required for security, legal, technical or operational reasons. 15. Data and Privacy Your use of our services is also governed by our Privacy Policy. You are responsible for ensuring that customer information uploaded to our platform has been collected lawfully and with appropriate consent. Users must not upload sensitive, confidential or personal data unless they have the lawful authority and a valid business purpose to process it. Electronic transactions and communications in India are also subject to applicable information-technology and data-protection requirements. 16. Intellectual Property The Krishiv Groups name, logo, platform, dashboard, source code, design, graphics, documentation, software and other original materials are owned by or licensed to Krishiv Groups. You may not copy, reproduce, modify, distribute, resell or commercially exploit our intellectual property without prior written permission. You retain ownership of your original business content, customer lists, logos, media and message content. You grant us limited permission to process such material only as required to provide the requested services. 17. User Content You are responsible for all content uploaded, created, stored or transmitted through your account. By using our services, you confirm that: You own the content or have permission to use it. The content does not violate any law. The content does not infringe third-party rights. The content is not fraudulent, abusive or misleading. You have permission to contact the intended recipients. We may remove or restrict content that violates these Terms, applicable law or third-party platform policies. 18. Account Suspension or Termination We may suspend, restrict or terminate an account where: Payment remains unpaid. False information or documents are submitted. The account is used for spam or unsolicited messaging. Customer data is misused. Meta or WhatsApp restricts the connected account. The user violates these Terms or applicable law. The platform’s security or reputation is at risk. Fraudulent or suspicious activity is detected. Where reasonably possible, we may provide notice and an opportunity to correct the issue. Immediate suspension may occur in serious security, legal, fraud or spam-related cases. 19. Limitation of Liability To the maximum extent permitted by applicable law, Krishiv Groups will not be liable for indirect, incidental, special or consequential losses, including: Loss of profit or revenue. Loss of customers or business opportunities. Loss of data. Failed or delayed message delivery. Account or template rejection. WhatsApp or Meta restrictions. Third-party downtime. Unauthorised use caused by compromised user credentials. Our total liability for a claim relating to a paid service will not exceed the amount paid by the user to Krishiv Groups for the specific service giving rise to the claim during the applicable service period. 20. No Guarantee We do not guarantee: WhatsApp Business account approval. Display-name or phone-number approval. Message-template approval. Specific messaging limits. Delivery or reading of every message. Lead generation, sales or revenue. Uninterrupted platform availability. Verification by Meta, Google or another third party. Recovery of an account restricted by a third party. Results may vary depending on customer consent, content quality, account history, technical conditions and third-party policies. 21. Indemnification You agree to indemnify and hold Krishiv Groups, its employees, representatives and service providers harmless from claims, losses, penalties, expenses or damages arising from: Your use or misuse of the services. Messages or content sent through your account. Failure to obtain customer consent. Violation of applicable law. Violation of WhatsApp or Meta policies. Infringement of third-party rights. Unauthorised or fraudulent activity through your account. 22. Changes to Services and Terms We may modify our services, prices, plans, features or these Terms and Conditions from time to time. Updated Terms will be published on our website or platform with a revised “Last Updated” date. Continued use of the services after an update indicates acceptance of the revised Terms. 23. Governing Law and Jurisdiction These Terms and Conditions will be governed by the laws applicable in India. Any dispute arising from these Terms or our services will be subject to the jurisdiction of the competent courts located in Rajkot, Gujarat, India, unless otherwise required by applicable law. 24. Severability If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable. 25. Entire Agreement These Terms and Conditions, our Privacy Policy, applicable invoices, quotations and service agreements form the complete agreement between the user and Krishiv Groups regarding the services. 26. Contact Us For questions regarding these Terms and Conditions, account activation, technical support, WhatsApp API integration or billing assistance, contact: Krishiv Groups WhatsApp API, Bulk Messaging & Digital Marketing Solutions Mobile: +91 95744 10410 Email: krishivgroupindia@gmail.com Website: krishivgroups.com Address: Krishiv Groups, Jayant K.G. Main Road, D-Mart Street, Gondal Road, Rajkot, Gujarat – 360004, India. Important: This is a general business template. Before publishing it, have it reviewed by a qualified legal professional so the payment, refund, data-processing and liability terms accurately reflect your actual services.