Privacy Policy
Last Updated: 30 July 2026
Krishiv Groups (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share information when you visit our website, use our WhatsApp API platform, communicate with our support team, or use our bulk messaging and digital marketing services.
By accessing or using our website, platform, or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Mobile and WhatsApp number
Email address
Business or company name
Business address
Account login information
Billing and transaction information
Information submitted through contact forms or support requests
WhatsApp API and Messaging Information
When you use our WhatsApp API or bulk messaging services, we may process:
WhatsApp Business numbers
Customer contact numbers
Message templates
Message content and media
Delivery, read and failure status
Opt-in and opt-out records
Campaign and messaging activity
Chatbot and customer-support conversations
You are responsible for ensuring that you have proper permission or consent to contact customers and upload their information to our platform.
Technical Information
We may automatically collect technical information such as:
IP address
Browser and device information
Login date and time
Platform activity
Error logs
Cookies and similar technologies
Website and dashboard usage information
2. How We Use Your Information
We may use collected information to:
Create and manage user accounts
Activate WhatsApp Business API services
Provide bulk messaging and chatbot services
Process and deliver WhatsApp messages
Provide technical support
Manage subscriptions and billing
Improve our website, platform, and services
Prevent fraud, misuse, spam, or unauthorized access
Send service notifications and account updates
Respond to enquiries and complaints
Comply with applicable legal and regulatory requirements
Send promotional messages where proper consent has been obtained
Users may withdraw their marketing consent or request that promotional communication be stopped at any time.
3. Consent and Customer Data
Clients using our platform must collect customer information lawfully and obtain appropriate consent before sending WhatsApp, SMS, email, or other marketing communications.
Clients must not use our services to send:
Unsolicited or spam messages
Misleading or fraudulent communication
Illegal or prohibited content
Messages to individuals who have opted out
Content that violates WhatsApp or Meta policies
Krishiv Groups may suspend or terminate accounts involved in misuse, spam, policy violations, or unlawful activity.
4. How We Share Information
We may share information only when necessary with:
Meta and WhatsApp for WhatsApp Business API services
Cloud hosting and server providers
Payment gateway and billing providers
Technology and software service providers
Analytics and security providers
Employees, authorised agents, and support partners
Government authorities when required by applicable law
We do not sell or rent personal information to third parties for their independent marketing purposes.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
5. Data Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information against:
Unauthorised access
Loss or misuse
Disclosure or alteration
Fraudulent activity
Accidental destruction
However, no website, messaging system, online platform, or electronic storage method can guarantee complete security.
Users are responsible for keeping their login credentials, passwords, API tokens, and account access information confidential.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Maintain account and transaction records
Resolve disputes
Prevent misuse
Meet legal, tax, accounting, and regulatory requirements
When information is no longer required, we may securely delete, anonymise, or restrict access to it, subject to applicable law and backup requirements.
7. Cookies
Our website or platform may use cookies and similar technologies to:
Maintain login sessions
Remember preferences
Improve website performance
Analyse platform usage
Detect security issues
Users may control or disable cookies through their browser settings. Some platform features may not function correctly when cookies are disabled.
8. Your Privacy Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update incomplete information
Delete eligible personal information
Withdraw previously provided consent
Stop receiving promotional communication
Raise a privacy-related complaint
Request information about how your data is processed
Requests may be submitted using the contact details provided below. We may need to verify your identity before processing a request.
9. Third-Party Services
Our platform may integrate with third-party services, including WhatsApp, Meta, hosting providers, payment gateways, and analytics tools.
Krishiv Groups is not responsible for the privacy practices, content, security, or availability of independent third-party websites or services. Users should review the privacy policies and terms of those providers.
10. International Data Processing
Some technology, hosting, messaging, or service providers may process or store information outside India. Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with applicable contractual and legal requirements.
11. Children’s Privacy
Our business services are not intended for individuals below 18 years of age. We do not knowingly collect personal information directly from children.
Where information relating to a child is processed, the client providing that information is responsible for obtaining valid consent from the child’s parent or lawful guardian where required.
12. Account Suspension and Data Misuse
We reserve the right to suspend, restrict, or terminate access to our platform where we reasonably believe that an account is being used for:
Spam or unsolicited messaging
Fraudulent activity
Customer-data misuse
Harassment or abusive communication
Policy violations
Illegal activities
Unauthorised access attempts
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date. Continued use of our services after an update indicates acknowledgement of the revised policy.
14. Contact Us
For privacy questions, data requests, technical assistance, account activation, WhatsApp API integration, or billing support, please contact:
Krishiv Groups
WhatsApp API, Bulk Messaging & Digital Marketing Solutions
Mobile: +91 95744 10410
Email: krishivgroupindia@gmail.com
Website: krishivgroups.com
Address: Krishiv Groups, Jayant K.G. Main Road, D-Mart Street, Gondal Road, Rajkot, Gujarat – 360004, India.